Frequently Asked Questions

We put together a list of the most popular and important Food Safety Compliance questions. We hope you find the answers you’re looking for.

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Temperature Monitoring Solution


  • What’s required for installation?

    1) iMonitor will supply a Gateway/Receiver which has to be plugged in a spare port in your switch or modem using an ethernet cable.
    2) This port should be DHCP enabled with full internet access

  • Who installs the hardware?

    Self-install:

    • Installation is as simple as connecting the Receiver (Gateway) into your modem with an ethernet cable.
    • Place the temperature monitoring devices (sensors) in the appropriate locations.

    Supplier-install:

    • iMonitor can also arrange installation – price on application (POA).

  • Are there setup costs and what do they cover?

    • Yes. Setup costs cover account setup and hardware delivery.
    • Customer must provide a primary contact for the initial setup of the system
    • For costs refer to the Service Agreement

  • How accurate are the sensors?

    • Sensors have undergone reference calibration checks and are typically accurate to +/- 0.3 degrees Celsius

  • How often does the device report temperatures?

    Our devices report temperatures every 5-minutes.

  • Do you provide a calibration service?

    Yes, we offer 2 services (both on a return and exchange basis);

    • Referenced calibration check@ $40.00 per device
    • Full calibration check @ $120.00 per device

  • What is the minimum number of sensors I can rent?

    Minimum rental quantity is 3 units.

  • Can I have the Sensors without the Food Safety Plan (FSP)?

    Yes, but you lose the benefit of automatically temperature logging into your FSP

  • Can you provide training?

    iMonitor has developed a user training manual for the solutions. Customised onsite training can be provided (POA)

  • Can the sensors notify me when a unit (freezer or fridge) has a problem?

    Yes, the solution has the capability to notify you via Email and/or SMS

  • Is there a limit to the number of notifications I receive?

    For email, there are no limitations whereas for SMS, there is a fair and reasonable use policy (Terms & conditions apply).

Food Safety Plan


  • What’s involved in the setup process?

    Setup process is very easy – customer supplies email addresses to create user login’s and identify the Primary User who will be provided with admin rights.

  • Are there setup costs?

    Yes. Setup costs cover account setup (single setup cost applies if you purchase both solutions). For costs refer to the Service Agreement

  • Is the FSP compliant with MPI/Council requirements?

    Yes, the content provided in our FSP is the electronic version of the content sent by MPI as part of their compliance requirements for Food Safety Act 2014.

  • How easy is it to initially setup and entire FSP?

    Typically, you can set up the full FSP for your business in under 15mins using the pre-defined templates

  • Can I customize or create my own checklists?

    Yes, existing checklists can be edited, or additional new checklist can be created within minutes.

  • Can I have the Food Safety Plan (FSP) without the sensors?

    Yes, but you will then need to manually measure and record temperatures at least once every day, losing the benefit of automated temperature readings into your FSP

  • Can you provide training?

    iMonitor has developed a user training manual for the solutions. Specific onsite training can be provided (POA)

  • How many FSP login’s can I have?

    Logins are unlimited. 1 user is designated as the primary user who will have administration rights to finalise setup, create/delete new users, modify alarms/alerts etc.

Billing


  • What payment options do you offer?

    • Direct Debit (DD), a form has been included in the Service Agreement for you to complete
    • Automatic payment (AP), a bank account is supplied in the Service Agreement for automatic payment. Payment to be scheduled for start of every month

  • When will I be billed?

    • RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence post the 1st free month.
    • Non-RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence 1-week following delivery.

Delivery


  • Once I’ve signed the Service Agreement, when can I expect to receive sensor hardware and/or access to the FSP?

    • Our targeted delivery time is to ship the hardware 1 week after receiving a signed Service Agreement.
    • We will follow this up with a welcome email, with login details and the tracking number of the shipment.

  • When will I be billed?

    • RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence post the 1st free month.
    • Non-RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence 1-week following delivery.

After Sales Service


  • Do you provide an after sales service?

    • Yes. Please send enquiries to support@imonitor.co.nz or call us during business hours (0900- 1700 Monday to Friday) Ph: 09-274 7014.
    • We endeavour to acknowledge Email enquiries the next business day.

  • When will I be billed?

    • RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence post the 1st free month.
    • Non-RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence 1-week following delivery.

Returns Policy


  • What happens in the event of a defective or damaged hardware?

    • Defective – will be replaced at iMonitor’s cost
    • Customer Damaged Hardware – will be replaced and charged for at iMonitor’s discretion

Termination


  • What happens if I wish to discontinue the service?

    • For non-RA members – notify iMonitor, giving a 30-day notice, return the hardware items and we will stop invoicing from the month following the notice period.
    • For RA members, following the 3-month minimum rental period, the service may be discontinued, returning the hardware items. We will stop invoicing from the month following the termination date.
    • Refer terms and conditions for further details.