Frequently Asked Questions
We put together a list of the most popular and important Food Safety Compliance questions. We hope you find the answers you’re looking for in these FAQs.
1) iMonitor will supply a Gateway/Receiver which has to be plugged in a spare port in your switch or modem using an ethernet cable.
2) This port should be DHCP enabled with full internet access
Our devices report temperatures every 5-minutes.
Yes, we offer 2 services (both on a return and exchange basis);
Minimum rental quantity is 3 units.
Yes, but you lose the benefit of automatically temperature logging into your FSP
iMonitor has developed a user training manual for the solutions. Customised onsite training can be provided (POA)
Yes, the solution has the capability to notify you via Email and/or SMS
For email, there are no limitations whereas for SMS, there is a fair and reasonable use policy (Terms & conditions apply).
Setup process is very easy – customer supplies email addresses to create user login’s and identify the Primary User who will be provided with admin rights.
Yes. Setup costs cover account setup (single setup cost applies if you purchase both solutions). For costs refer to the Service Agreement
Yes, the content provided in our FSP is the electronic version of the content sent by MPI as part of their compliance requirements for Food Safety Act 2014.
Typically, you can set up the full FSP for your business in under 15mins using the pre-defined templates
Yes, existing checklists can be edited, or additional new checklist can be created within minutes.
Yes, but you will then need to manually measure and record temperatures at least once every day, losing the benefit of automated temperature readings into your FSP
iMonitor has developed a user training manual for the solutions. Specific onsite training can be provided (POA)
Logins are unlimited. 1 user is designated as the primary user who will have administration rights to finalise setup, create/delete new users, modify alarms/alerts etc.